$50 for Members and Students
$75 for non-members
**You may register using the link at the bottom of the page.

Program Objectives:

1. Identify the outcomes and best practices in improving business results through applying a performance improvement process.
2. Examine the contributions of performance improvement partners in knowledge management, human resources, training, six sigma and systems re-engineering to producing complete performance solutions for clients/sponsors.
3. Prepare an action plan on next steps in applying the HPI process to generate business results.

Abstract:

This fast-paced performance-based workshop is designed to identify the critical outcomes and best practices produced from a performance improvement process needed to deliver solutions for return-on-investment (ROI). A critical success factor for performance improvement practitioners is the delivery of complete performance solutions that blend learning and workplace actions for individual and organizational results. Designing and delivering complete performance solutions for sustainable ROI requires applying a systematic process of partnering with clients and performance improvement practitioners, analysis of goals, gaps and root causes, design and implementation of complete performance solutions, and the evaluation of results using a performance scorecard. Enterprise and business unit performance problems are complex and require new processes, tools, and capabilities for staff departments to add value. There is no one staff department within organizations with all of the capabilities or deliverables needed to achieve client results when dealing with these complex business issues. Participants in human resources, knowledge management, learning and development, six sigma, and performance improvement will learn and apply performance improvement best practices in exercises and activities. The best practices will give participants a starting point for identifying opportunities to support ever-increasing expectations on the cost-benefit of deliverables to the client.

Agenda:

Why Performance Improvement

• Client issues with staff departments
• What client’s need from staff departments vs. the wants they express
• How do we get from where we are today to delivering value against client needs?

Establish the Foundation for Success

• Identify and partner with the right client or partner with the one you are with
• Criteria to define clients and stakeholders
• It’s all about the relationship
• Clarify the real performance problem
• The problem statement
• Specify measurable gaps
• Common terms, process and tools
• Roles, competencies, performance partners
• Achieving strong, sustainable ROI requires:
• The foundation is in place
• Handling requests for support ·
• Plan/objectives of the initial client meeting
• Identify needs and sell outcomes of value 
• Prepare outcomes list for each HPI Model phase
• Use the three levels of performance graphic
• Contract with the client

Establish a performance network – the roles contributions of performance partners

• Knowledge management
• Human resources
• Learning and development
• Six sigma
• Systems re-engineering

Gather hard data for business decisions/plans

• The data collection plan
• The data collection team
• Reporting and identifying root causes
• Selecting complete solutions
• Implementation

Evaluating ROI of projects

• The evaluation plan, quality testing and solutions data
• ROI as a long-term measure
• ROI formula
• Define costs and benefits
• Calculate ROI

About the Presenter:

Dr. Tom LaBonte is the Managing Director of WORKPLACE PERFORMANCE, LLC where he consults with line, human resources and training executives in improving performance and results. Prior to managing WPP, LLC, Tom served as the Human Resources Executive with Centura Banks, Inc., and transformed human resources into a performance improvement strategic business partner. As the Corporate SVP of Performance Improvement and Training at PNC Bank, Tom was responsible for implementing enterprise performance improvement and E-learning strategies that supported all lines of business and 28,000 employees. He served as a Training Director in federal government and on the faculty of Webster University and Anne Arundel College.

Tom published Building a New Performance Vision through the ASTD Press. He is a frequent speaker at international conferences on Performance Consulting and enterprise learning and performance strategies. He is an international facilitator for the ASTD HPI Certificate Program and a Certified Performance Technologist (CPT). Tom served as the Chair of the Finance Committee on the ASTD Global Board of Directors from 1998 to 2000.

Questions regarding the Event may be directed to Sara Chandler, sara.chandler.c7e5@statefarm.com

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Driving Directions:

From Champaign: I-74 East. Exit Main Street at Bloomington. Travel approximately 1.5 miles. Right on Veteran’s Parkway North. Left on East Oakland Avenue. Turn left on OAB drive (Subway restaurant is on right). Parking is at the end of the drive past the shuttle bus drop off. Enter building through main doors by shuttle drop off. All visitors are required to check in through Security.

From Springfield: I-55 North. Exit Veteran’s Parkway at Bloomington. Veteran’s Parkway North. Left on East Oakland Avenue. Turn left on OAB drive (Subway restaurant is on right). Parking is at the end of the drive past the shuttle bus drop off. Enter building through main doors by shuttle drop off. All visitors are required to check in through Security.

Registration

 If you experience problems with registering, contact: Julie Benedict; jabenedict@eiu.edu  

REGISTRATION INSTRUCTIONS Please read before proceeding!:

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Be sure to complete all information and click NEXT on both pages to complete the registration process. You will receive a confirmation email when successful. Thank you.